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If the client is unable to get configuration, rules or watermark definitions, it might be having some problems in the back-end.

In order to troubleshoot this, you might need to open the configuration XML files according to the problema you are getting - not getting classifications, rules, watermark.

 

If you are not being able to gt configuration at all, you can get the same xml content by executing the Testing the ICT WebService and extract the base64 configuration from there.

 If you decrypt the base 64 blocks, you will get:

  • <Cfg> - configuration
  • <Wmsr> - watermarks
  • <Rls> - Rules
  • <BPM> - Copy Paste control

 

With this information, at the end of the document / XML block you will see a <ec> entry. This one will give you the information about the error code according to the below table:

Configuration errors (Cfg)

IDError 
0UNKNOWN_ERROR
1NO_ERROR
2VERSION_NOT_SUPPORTED
3ON_CLASSIFICATIONS
4ON_SCOPES
5ON_COMPANIES
6ON_ROLES
7ON_POLICIES
8ON_LICENSES
9ON_SINGLE_VALUES
10CLIENT_CFG_IS_CURRENT
11ON_PARSING_REQUEST
12CONNECTING_TO_DB
13ON_READ_DB

 

Rules error (Rls)

IDError 
0UNKNOWN_ERROR
1NO_ERROR
2VERSION_NOT_SUPPORTED
3ON_GET_RULES
4NO_RULES
5CLIENT_CFG_IS_CURRENT
6CONNECTING_TO_DB
7ON_READ_DB

 

Watermark error (Wmrs)

IDError 
0UNKNOWN_ERROR
1NO_ERROR
2VERSION_NOT_SUPPORTED
3ON_GET_WMS
4CLIENT_CFG_IS_CURRENT
5CONNECTING_TO_DB
6ON_READ_DB

 

Copy Paste control error (BPM)

IDError 
0UNKNOWN_ERROR
1NO_ERROR
2VERSION_NOT_SUPPORTED
3ON_GET_BLOCK_PASTE_MESSAGES
4CLIENT_CFG_IS_CURRENT
5CONNECTING_TO_DB